Victoria Voyages' COVID-19 Updates

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MONITORING THE CORONAVIRUS (COVID 19)

For Victoria Voyages, the safety and wellbeing of our guests and associates is of paramount importance. We are engaging regularly with government agencies on the local and national level as the situation evolves and are closely following guidelines from these agencies and the local health departments. We remain thankful that Vietnam continue to have very low infection rates, reporting 866 cases with 399 recovered as of August 12.

Of course, the situation is ever-changing and we will quickly announce any adjustments to our procedures or operations so that guests can maintain confidence in travel booked with Victoria Voyages.

Keeping You Safe Within Our Experience

Our in-house travel providers have taken the following actions at all of our properties across Vietnam:

  • Placing medical masks at reception desks for guests to use at each hotel & restaurant
  • Placing hand sanitisers and notices of Covid-19 preventive measures at reception desks of each hotel & restaurant
  • Ensuring all housekeepers wear masks during their shifts
  • At check-in, guests will be checked for temperature and visually screened for any of three symptoms: fever, cough, and shortness of breath
  • Fully cooperating with authorities to take any requested actions, including taking guests’ temperature


We also have emergency plans in place should any guest or staff member show symptoms of Covid-19:

  • Isolation room designated at each hotel
  • Send concerned person to First Aid for preliminary check, and if needed, to the isolation room
  • Contact quarantine centre of the city/province
  • Send individual to closest specialised hospital
  • Coordinate with quarantine centre to sanitise guest rooms and related areas

Booking & Cancellation policy from 15 March 2020

For any existing and new bookings with check-in date from 15 March 2020 until further notice:

  • Bookings can be amended to a later date until end of 2020, with no surcharge (upon availability)
  • For new bookings reserved, a full payment must be made before arrival

For other cases, kindly contact our sales team at [email protected] for consultation.

Ongoing Updates

As we make any changes to our operations or procedures we will keep our partners and guests updated with the most current information. For a full overview of the COVID-19 situation in Vietnam as it relates to travellers, please visit: vietnam.travel/things-to-do/information-travellers-novel-coronavirus-vietnam


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Logo Thiên Minh Group

Victoria Voyages - Sales & Reservation 

​Level 11, 70-72 Ba Trieu street, Hoan Kiem District, Hanoi, Vietnam

Tel: +84 243 926 3148 - ext. 315

Fax: +84 243 926 3148

Email: [email protected]tels.asia

* Operated by Ivivu.com Joint Stock Company, Hanoi Branch

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