We booked our trip 9-months ago and we rarely use a tour company as are independent and well travelled family. However as we were keen to go to Sapa with... read more Victoria. First off we were picked up in Hanoi and had an amazing 2 days with a great guide Hieu. Thereafter we went on the train up to Sapa, upon arrival, things started to fall apart. We were told first a Private guide then a Group guide, back and forth to and fro, finally we got a guide but didn’t get much information about the local people. The original booking handled by lady Duong Huyen got passed onto a lady Kim Ngan who gave us misinformation. The guiding in Sapa was sub-par and minimal information was given during the two session. We have learnt more just walking about and reading on lines. Had We known we would have organised the tours all directly. We then waited over 1 hour for our guide as the guide had a misunderstanding and went to the wrong hotel. So after getting kids all ready for 8.30am pick up, we were told to wait. We will now be handling our vacation directly since we are not sure what the tour company is capable of doing. In my many years of traveling I have never come across a tour company that is less competent. For the many emails and phone calls and Skype messages. Totally disappointed. To be fair the lady Huyen thereafter started to Skype message me daily after and salvage the second half of the trip, by getting us into dinners (due to our late arrival) which is why we have moved to rate them 3/5. One would have wished they didn’t complicate matters and misinforming the ground sister company.

  Beyond expectations—very well organized and tailored to our needs. All of the Victoria Voyage Hotels were spectacular, welcoming and very accommodating—all had an old world ambiance with a modern touch.... read more The in-house restaurants were terrific—authentic cuisine all around! Our tour organizer Pham Bich Hong came to our rescue (lost, but eventually found passport) and switched out some excursion options to cater to our needs—really special attention to us!! Would definitely use Victoria Voyages again and recommend them!!

  We took a 8 Days trip that cover Hanoi, Sapa and Halong Bay. Pre-trip, the travel consultant, Pham Bich Hong, provided us with very good suggestions on places to visit,... read more and also specific instructions for pick-up at the airport.

The overnight Victoria express was a very comfortable one, and we are glad that we chose Victoria Express among all the available options. At Sapa, the Victoria Sapa Resort & Spa gave us early check-in at 7am, allowing us to have a short rest before our trekking at 9am. We also enjoyed the complimentary 30min foot massage at Victoria Sapa Resort & Spa.

Our guide, Thao Thi Cha is absolutely fabulous. Always wearing a smile on her face, she is very informative and shared so much on the culture, religions and country in general. She made a bouquet of wild flowers during one of the treks for a member of my group for his birthday, and also presented handmade local gifts on the following day. She made the tour a lovely experience.

  Through a friend’s recommendation, I found Victoria Voyages and booked their Ultimate Northern Vietnam tour for myself and two others. We were picked up at our hotel for our overnight... read more train to Sapa & arrived in the early morning. We did a lot of exploring around the town, but the best part by far was the village trekking. The terraced rice fields were a sight to behold & I wished I’d booked an extra day in Sapa to explore its valleys. Then it’s off to Hanoi where we got on a shuttle bus to Halong Bay, which was nothing short of incredible. We stayed with the lovely Emeraude cruise, did some kayaking, visited caves and a pearl farm. The staff took such good care of us there, especially Anne. After spending the night onboard, we did some taichi in the morning and headed back to Hanoi by afternoon. All and all we had a fantastic time. If I get a chance to return to Vietnam, I’d certainly contact the Victoria Voyage team again :)

  I recently used Victoria Voyages to arrange transfers and accommodation in Hanoi, and the service was fantastic. They recommended a great, very affordable hotel in the centre of the old... read more town that was exactly what we were looking for. Transfers were seamless, in smart air-con vehicles and with complimentary water provided. They were also really flexible to make changes to our transfer timings. Great service and I will definitely use again.

  I want to thank you and all the Victoria Voyages people that helped us during our recent visit to Vietnam.

Everything went very well and we were very... read more pleased with different cruises and experiences that we had with the tour. The Can Tho hotel is just plain excellent and was beautiful in all regards. The Chau Duc hotel was also very good – but not quite as splendid being on a busy street. At both hotels we had excellent rooms and service was outstanding.

We would also like to send a special thank you to our driver (Ken) who did a great job and was always early and flexible to our needs. He was professional in all aspects and we truly appreciated his ability to safely and effectively navigate through the Mekong Delta roads. He made good time as well!

Overall this is an experience we would very much recommend to others – everything was better than expected!

Again, thank you and extend or thanks to all the staff and the tour guides as well.

  Back to this place after years, can't tell how much Victoria Voyages has brought me to various stages of feeling. Tra Su is absolutely fabulous, while floating market, local handicrafted... read more villages speak for the local!

We had chances to talk to local people, listen to their past and present story, eat local food!! Must try "Bung Ca", the fish soup which has completely different to what I've learnt about Vietnamese soup, at the local market in Chau Doc!!

It's such a great effort from the tour operator with the very detailed information from travel consultant and local staff at Victoria hotels (Can Tho, Chau Doc). I'm happy to make this recommendation to my overseas friends!

Cheers! A

  From our first contact to our flight back home, everything went seamlessly. Our sales rep were quick to respond and arranged the whole trip for us without a hitch. The... read more transfers were always on time, the hotels were fantastic, the itineraries were heaps of fun. Thanks for making our holiday fuss-free!

  I booked onto a trip throughout June 2019 which the Victoria Voyages team expertly crafted with my tight time schedule and requests and it was a trip I will never... read more forget!!

In a short space of time, the Victoria Voyages team helped with a luxury overnight train to Sapa, overnight stays at Victoria Sapa Resort, Victoria Hoi An, Emm hotel Saigon, Victoria Can Tho, Victoria Chau Doc, Cruising Halong Bay on the Emeraude and my word did I save the best until last with a seaplane experience over Halong Bay ....WOW!!

Kim and the Victoria Voyages team really understood my requirements and I loved the additional touches with advising excursions like Tra Su Bird sanctuary - a boat trip through mangroves under tree canopies just outside Chau Doc, kayaking in Halong Bay during a stop-over, exploring the local markets and riding a motorbike sidecar in Hoi An.

The hotels used were a mix of beautiful luxury boutique hotels. The booking process was easy with excellent customer service and I would definitely recommend Victoria Voyages for your Vietnam trip.